Refund policy

 

 📌REFUND POLICY 

1. Send a picture of the item you want refunded and reason to thesandalbarco@gmail.com

2.  Pack and secure the item(s) you want to refund. 

3. Purchase a shipping label from a carrier of your choice (USPS, UPS, Fedex etc.)

4. Ship item(s) off to the address provided to you from us. **Do not ship without confirming with us first**

5. To ensure we receive your package we suggest getting and keeping a tracking number for your records. We are not responsible for packages we never receive. A refund will be denied with no proof of delivery. No exceptions.

6. Once we receive your package we will process return within 2 business days. *Note it may take up to 5 business days to see refund reflected into your account depending on your financial institution.

 

* WE THE SANDAL BAR CO RESERVES THE RIGHT TO DECLINE REFUND IF THE TERMS ABOVE HAVE NOT BEEN MET. Any additional questions email us thesandalbarco@gmail.com

 

📌EXCHANGES

We do not offer exchanges. We also do not hold items and make promises on restocks. 

 

📌FINAL SALE 

Clearance items, anklets, toe rings, Holiday Sale items are final sale. No Exceptions will be considered.

 

📌ITEM DEFFECT

If you have items with defects (ex. missing gems, stones, rhinestones, discoloring etc.) please notify us no later than 2 days after your package has been delivered.  You must send a photo to thesandalbarco@gmail.com of the damage/ defect item(s). You will have 2 options to choose from.

- Option #1 Keep the item and agree to a 25% refund based on the price you paid.

- Option #2 Send the item back and receive a full refund. (shipping fees are customer responsibility)