Shipping policy

 


📌SHIPPING TIMES


Normal shipping times is approximately 2 to 5 business days for sandals/heels.
*We are currently experiencing a higher-than-normal volume of orders, which has resulted in processing and shipping delays. We appreciate your patience and understanding as our team works to fulfill all orders as quickly as possible. 









📌INTERNATIONAL SHIPPING TIMES
 
International `shipping times range from 1 to 5 weeks depending on your location.
Some international shipments may be subject to import customs, taxes and duty and fees, which are charged upon arrival of your package in the country of destination.  We will pay tax and duty fees However, orders that are refused will be subject to become a total loss and no refund will be given.






📌RE-SHIPPING

For items returned, undeliverable, missing apt/unit (on your part) you must pay a re-ship fee of $9. We will send a invoice to the email provided. If you refuse to pay re-ship fee we will cancel your order and deduct a 15% restocking fee from your refund. no exceptions. Email us at thesandalbarco@gmail.com. It is your responsibility to follow up with tracking. 


 

📌LOST PACKAGE POLICY/STOLEN PACKAGES/MISSING PACKAGES

 

Orders may be shipped through USPS or UPS. Packages are shipped with the applicable carrier’s available shipping protection/insurance.

Once an order has been properly processed, packaged, and accepted and scanned by USPS or UPS, the package has left our facility and entered the carrier’s possession and delivery network. At that point, any delays, loss, misdelivery, or theft occurring within the carrier’s network is outside of our direct control.

Our responsibility as the seller is to properly process, package, and tender the order to the selected shipping carrier. Once the carrier has accepted and scanned the package, customers are responsible for contacting the carrier regarding delivery issues and initiating any applicable claim or investigation.

If your tracking information shows that your package was delivered but you have not received it, please contact your local USPS or UPS office/customer service as soon as possible to report the issue and request an investigation or file a claim.

For USPS packages, claims can be submitted through the official USPS claims system:

"USPS Claims" (https://reference-url-citation.invalid/0)

For UPS packages, customers can initiate a claim through the UPS Claims Center:

"UPS Claims Center" (https://reference-url-citation.invalid/1)

Customers are responsible for initiating claims for packages reported as lost, missing, misdelivered, or stolen. We do not file carrier claims on behalf of customers.

Please retain your tracking number and any relevant delivery information when contacting USPS or UPS regarding your package.

By placing an order, customers acknowledge and agree to these shipping and carrier-claim procedures.

 

 

📌HOW WE SHIP

- Large shoe orders are typically shipped without the shoe box. If you would like your shoe boxes, send us an email at thesandalbarco@gmail.com

- Shoe orders of 2 or less will be shipped with the shoe box. (Clearance items may be exempt.)


 FURTHER QUESTIONS CAN BE DIRECTED TO THESANDALBARCO@GMAIL.COM


*The Sandal Bar Co reserves the right to make any amendments to this policy at any time. Notifications of any changes will be published here.